Black Diamond Experts Service Guarantee
We stand behind all our electric, plumbing, heating, cooling, and drain cleaning services.
We Value Your Home Guarantee
Our Expert Technicians use floor protecting shoe covers and tarps to protect your home. We make sure they leave your home’s interior in the same condition it was in before they arrived.
We Value Your Safety Guarantee
Our Expert Technicians will arrive in a Black Diamond Experts vehicle, wearing a Black Diamond Experts uniform. Black Diamond Experts is fully licensed and insured for your safety and protection.
We Value Your Satisfaction Guarantee
We will accept responsibility for your complete satisfaction with the materials we use and the workmanship we provide. During the first year, if you are dissatisfied with our service or our employees for any reason, we will do whatever it takes to make it right and correct the problem to your satisfaction.
Thank you for your nominations to help us find a family in need of a better heating solution this Winter. We’ll be contacting the winner soon. Thank you!
“No Lemon” Guarantee
Manufacturers have admitted that 3% of their equipment comes from the factory with some kind of defect. We guarantee that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operation and maintenance manuals, if it fails during the first year after initial installation, we will replace it with a brand new current model free of charge.
One-Year Replacement Guarantee
Black Diamond Experts warrants and guarantees to the original purchaser, that should Customer accept and purchase Black Diamond Experts’ recommended repair, such repair shall be free from defect in materials and workmanship under normal use and conditions for one year from the time the recommended repair was provided.
3-Year Parts & Labor Warranty
On all work performed if you remain a continuous Diamond Service Plan member.
10-Year Parts & Labor Warranty
On equipment purchases for full units, heat pump packages, package systems, meter, panel if you remain a continuous Diamond Service Plan member. Must have tune-ups performed timely and consistently.
One-Year “Test Drive” Guarantee
If you are unhappy with your system installation and we cannot fix it, we will replace the system with an equivalent or better model and do whatever it takes to fairly compensate for your troubles during the first year.
