Black Diamond Experts Service Guarantee
We stand behind all our electric, plumbing, heating, cooling, and drain cleaning services.
We Value Your Home Guarantee
Our Expert Technicians use floor protecting shoe covers and tarps to protect your home. We make sure they leave your home’s interior in the same condition it was in before they arrived.
We Value Your Safety Guarantee
Our Expert Technicians will arrive in a Black Diamond Experts vehicle, wearing a Black Diamond Experts uniform. Black Diamond Experts is fully licensed and insured for your safety and protection.
We Value Your Satisfaction Guarantee
We will accept responsibility for your complete satisfaction with the materials we use and the workmanship we provide. During the first year, if you are dissatisfied with our service or our employees for any reason, we will do whatever it takes to make it right and correct the problem to your satisfaction.
We Value Your Time Guarantee
Our call center is open 24 hours a day, 7 days a week and when you call, you will always speak with a live person. Our experienced customer service representatives will schedule an appointment that is convenient for you. Before our Expert Technician arrives at the appointed time window, we will give you a call ahead so you don’t have to waste your valuable time waiting or worrying.
Thank you for your nominations to help us find a family in need of a better heating solution this Winter. We’ll be contacting the winner soon. Thank you!
“No Lemon” Guarantee
Manufacturers have admitted that 3% of their equipment comes from the factory with some kind of defect. We guarantee that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operation and maintenance manuals, if it fails during the first year after initial installation, we will replace it with a brand new current model free of charge.
Our Expert Technicians are the best in skill, attitude and workmanship. We provide ongoing training keeping them up-to-date with new market developments. That means you get the most knowledgeable Expert Technicians in the business. They will care for your home and complete the job in a timely manner with precision. They will clean up when they are finished and will take personal responsibility for your satisfaction. They will not smoke or swear in or near your home and are drug free. If, when they have finished in your home they have not performed in accordance with these high standards, we will refund
whatever portion of the purchase price you feel to be fair and reasonable.
One-Year Replacement Guarantee
Black Diamond Experts warrants and guarantees to the original purchaser, that should Customer accept and purchase Black Diamond Experts’ recommended repair, such repair shall be free from defect in materials and workmanship under normal use and conditions for one year from the time the recommended repair was provided.
3 Year Parts & Labor Warranty
On all work performed if you remain a continuous Diamond Service Plan member.
10 Year Parts & Labor Warranty
On equipment purchases for full units, heat pump packages, package systems, meter, panel if you remain a continuous Diamond Service Plan member. Must have tune-ups performed timely and consistently.
One Year “Test Drive” Guarantee
If you are unhappy with your system installation and we cannot fix it, we will replace the system with an equivalent or better model and do whatever it takes to fairly compensate for your troubles during the first year.