Our Most Recent Service Reviews
Black Diamond Experts is an incredible and reliable business! Ever since I had a sewage back up the night before Easter and provided fast and fair service, I use them for all my household needs/emergency! I even signed up for yearly maintenance plan ...where they remind you of annual HVAC, plumbing, electrical check ups and schedule inspections with knowledgeable, professional and kinds techs like Rusty (HVAC) and Dominic (plumbing)! I highly recommend Black Diamond Experts!! I feel safe knowing I have them available whenever I need!!Read More...
We had our yearly furnace check up today, and Luke was efficient and professional. Great service!
Luke did a great job today completing an a/c tune up. He also fixed a small gas leak in the furnace. Thanks
Kevin and Reilly did a great job with my furnace replacement. They went above and beyond my expectations, correcting many of the mistakes and issues from the previous installation. They worked quickly, didn't disrupt me during my work day from home, and ...did high quality work. I will definitely use Black Diamond for my future HVAC needs.Read More...
Very impressed by the professionalism of Jose. He was thorough in his assessment and explained what he was doing throughout the process. Best experience I’ve had with Black Diamond A/C tune ups in the seven years that I’ve been a customer.
Ryan when above and beyond to make sure our tankless water heater was working properly. Found a gas leak and repaired it immediately! Explained how to maintain to keep working properly. This company employees CARE! Thank You!!
Aiden and Lee did an excellent job
This is a delayed review. Our furnace broke just before a cold front in October. It was a nightmare experience working with BD, and I hate our new Daikin system. As of now, they still haven't solved the problem of why the thermostat doesn't work 7 ...months later (literally never had a problem with our old furnace or Nest system.) I'm tired of scheduling appointments with them that end up taking hours, and don't fix the problem. What was supposed to take less than one day back in October to replace a furnace and AC, took many days, literally stretching out over weeks to get everything working, and I did not appreciate that the price increased by $500 for some thing they didn't foresee. They were here until after 10pm one night. I felt bad for the workers, as they were clearly in over their heads. No one ever knew what was going on or how to fix things that weren't working, or even do regular-seeming things.... like installing an AC and furnace. Every single different person who showed up had to "call someone" because they had no clue what was going on. Our installers were young 20-somethings who in their words, "don't have much experience with this type of system." We bought the AC/furnace system recommended to us by Mike, which was the most expensive system (but of course he gave me the same discount he'd give his dad, so.) ALSO, every single worker asked me to write them a 5 star review, which I imagine is why BD has so many 5 star reviews. And they are all super nice. I liked every single one, even the knuckleheads. But I would not recommend this company, and certainly would never choose to work with them again. They oversell and mostly seem incompetent, and I still regret that we ever called them. I'm so jealous of our friends who chose a different company, and everything was installed in a day, and works perfectly.Read More...
Luke was great!!!
BD did a great job getting my main water line issue resolved a well as Provo would allow. Mike was (is) fantastic. He works hard and communicates very well. He went the extra mile for me and was so nice. (Will add afters pics later.)
